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Building and Maintaining Customer Relationships
Course Outlines
This course is intended to develop our students understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs and fostering an environment that encourage customers to return.
It will be of interest to anyone who works with customers, either internal or external, daily.
What you'll learn
✓ Develop customer service strategies to meet the needs of internal and external customers.
✓ Prepare a comprehensive business plan for a venture of their own choice or guide others in planning for their ventures.
✓ Describe the basic structure of the Canadian legal system and how it applies to areas such as: contracts and torts, and important legal considerations for business organizations.
✓ Apply creative problem-solving skills to address business problems and opportunities in context.
✓ Develop strategies for personal and professional development to enhance work performance and maximize career opportunities.
Course Content
✓ Develop customer service strategies to meet the needs of internal and external customers.
✓ Prepare a comprehensive business plan for a venture of their own choice or guide others in planning for their ventures.
✓ Describe the basic structure of the Canadian legal system and how it applies to areas such as: contracts and torts, and important legal considerations for business organizations.
✓ Apply creative problem-solving skills to address business problems and opportunities in context.
✓ Develop strategies for personal and professional development to enhance work performance and maximize career opportunities.
Customize a Course
We will be happy to assist you for inquiries about a customized scheduled or program:
Rachael McPherson, Director of Sales
☎(250)882-9549 📧[email protected]
Caroline Santos, Corporate and Custom Sales Manager- Eastern Canada
☎(514)771-3206 📧[email protected]
