Facebook Linkedin Instagram Twitter Youtube
Login
Navigation Code gtranslate code
Employers
Innovative Partners
Hire Our Student
Resources
Blogs
Events
Forms
-> Employment Form
-> Inquiry Form
Calendar
FAQ
Policies
-> Academic Refund
-> Anti-racism and Stigma
-> Bullying
Classroom Policy
About Us
Our Vision
Our History
Careers Within Q Academy

Business Analytics with Excel

Power BI

Tableau Training

Big Data Hadoop

MongoDB Developer and Administrator

AWS Data Analytics

Advanced Pay Per Click Training

Advanced Social Media Training

Search Engine Optimization (SEO) Training

Certification of Capability in Business Analysis – CCBA

Certified Business Analysis Professional (CBAP)

Agile Certified Practitioner – PMI-ACP

Agile Scrum Master

Certified ScrumMaster

ITIL 4 Foundation Training

PMP Certification Training

PRINCE2 Foundation and Practitioner Certification Training

CAPM Certification Training

PMI-PgMP Certification Training

PMI-RMP Training

Lean Management Training

Lean Six Sigma Black Belt Training

Lean Six Sigma Green Belt Training

Certified Kubernetes Administrator (CKA)

CI/CD Pipelines with Jenkins

Docker Certified Associate (DCA)

Ansible Foundation

AWS DevOps Engineer Professional

Microsoft Azure DevOps Engineer (AZ-400)

AWS Solutions Architect

AWS Developer Associate

AWS SysOps Associate

Designing Microsoft Azure Infrastructure Solutions (AZ-305)

Microsoft Certified Azure Administrator Associate (AZ-104)

Microsoft Certified Azure Developer Associate (AZ-204)

Microsoft Azure Data Engineering (DP-203)

Google Professional Cloud Architect

Introduction to C++

Introduction to Coding

Intermediate skills with Coding

Advanced skills with Coding

Intermediate skills with Python

Essential SQL Training

Node.js Training

Java Training

React.js Training

Angular Training

.NET Programming

Selenium Training

Salesforce – Administrator & App Builder Course

Building A Marketing Plan for Your Business

Intro to Business Administration

Building and Maintaining Customer Relationships

Innovation and Entrepreneurship

Business Law

QuickBooks

Marketing 101

Intro to Branding and Marketing

Data Scientist Level 1: Python for Data Science

Data Scientist Level 2: Data Science with Python

Data Scientist Level 3: Machine Learning

Data Scientist Level 4: Tableau

Data Scientist Level 5: Data Science Capstone Project

Google Sketchup- Intro

Google Sketchup- Customized Training

SketchUp Level 1 – Essentials

SketchUp Level 2 – Essentials

Adobe Creative Cloud Custom Course Course Outline

Certification Program in Artificial Intelligence Fundamental

AI Engineer Level 2: Data Science with Python

AI Engineer Level 3: Machine Learning

AI Engineer Level 4: Deep Learning with TensorFlow and Keras

Certification Program in Applied Artificial Intelligence

Cyber Security Level 1: Introduction to Cyber Security 8

Cyber Security Level 2: CompTIA Security+ (SY0-601) 9

Cyber Security Level 3: CEH (v11)- Certified Ethical Hacker 11

Cyber Security Level 4: CISSP® Training 14

Cyber Security Level 5: Certified Cloud Security Professional

Automating Administration with PowerShell

Microsoft Office Word Level 1

Microsoft Office Word Level 2

Microsoft Office Word Level 3

Microsoft Office Excel Level 1

Microsoft Office Excel Level 2

Microsoft Office Excel Level 3
Data List Management

Microsoft Office Excel Level 4
Spreadsheet Analysis

Microsoft Office Excel Level 5 VBA Macros

Microsoft SharePoint Level 1

Microsoft SharePoint Level 2

Microsoft SharePoint Course for End Users

Microsoft Office Powerpoint Level 1

Microsoft Office Powerpoint Level 2

Microsoft Office Outlook Level 1

Microsoft Office Outlook Level 2

Microsoft Office Outlook Level 3

Microsoft Access 1

Microsoft Access 2

Microsoft Access 3

Microsoft Publisher Level 1

Microsoft Publisher Level 2

Microsoft Publisher Level 3

Microsoft Visio Level 1

Microsoft Visio Level 2

Microsoft Visio Level 3

Microsoft Project Level 1

Microsoft Project Level 2

Microsoft Project Level 3

Microsoft OneNote Level 1

Microsoft OneNote Level 2

Microsoft OneNote Level 3

Accounting Basics Sage 50 Beginner Quick Books Beginner
Computer Fundamentals Level 1 Computer Fundamentals Level 2 Computer Fundamentals Level 3 Computer Fundamentals Level 4
Customer Service Level 1 Customer Service Level 2 Customer Service Level 3 Digital Marketing for Customer Service Customer Service for Administrators

Computer Basics Level 1

Computer Basics Level 2

Computer Basics Level 3

Medical Terminology: The Language of Medicine Medical Billing Medical Transcription

Intro to App Development

Intermediate skills with Ruby on Rails

Drupal in a Day

Drupal Beginner

Drupal Intermediate

WordPress in A Day

WordPress Beginner

WordPress Intermediate

WordPress Advanced

WordPress Expert

CompTIA A+ 1001 CompTIA A+ 1002 CompTIA Network + CompTIA Security + CompTIA Server +
Linux: The Key to Embedded Systems Beginner Linux Intermediate Linux Advanced Linux Expert
Raspberry Pi
Kids Tech Camps
View All Courses
Inquire Now

5 Strategies to Help Improve Your  Customer Service Standards

Customer Service Standards

Introduction

Customer service performance must be continually improved because it is one of the most important drivers of company profitability. It’s not unreasonable to expect sales growth of 20% or more of overall company revenue by providing exceptional customer service. Furthermore, there are numerous strategies you may use to boost your team’s performance. These steps, from adopting a quality assurance policy to soliciting honest feedback from your consumers, will aid in creating a seamless customer journey from prospect to post-sale. Authentic, consistent interactions with the team will assist them in improving their performance and increasing client retention. Let’s look at 5 strategies to help you improve the customer service standards in this article.

1. Encourage customers to give honest comments.

It takes more than a billboard around the office to create a culture of honesty and integrity. It entails pushing it in every meeting, email, and phone conversation you and your team have with one another and with the consumer. Listening to your customers’ input not only makes them feel valued, but also makes them feel good about your company. Positive reviews are generated by positive consumer feedback. Customer feedback that is negative results in possibilities for improvement. Even challenging customer encounters will be smoother and more productive if the customer is more relaxed. Encourage your agents to maintain this culture, and you’ll get honest feedback that will help you and your team learn and grow.

2. Set goals for yourself and your team.

Once you’ve established your structure, you can figure out what your team and individual members must do. Allow your agents to set and track their objectives based on what the team has decided. Agents who create their own goals are more likely to own them and achieve them. More engagement and productivity result from this sense of accomplishment. Customer service performance targets for your team will naturally match with company goals. However, this does not guarantee that they will achieve the objectives set forth by you. Tracking their performance (together with maintaining a culture of honesty and integrity) will help you support your team when problems develop so that you can all work together to overcome them.

3. Manual processes should be simplified.

Process optimization can save time and reduce errors for you and your team in many circumstances. Use tools designed to automate your reports, decrease tiresome procedures, and calculate trends. With the extra time you’ll have, you’ll be able to focus on more vital tasks such as team training, data analysis, and customer service. Agents may be more willing to accept technology if these manual processes are eliminated.

4. Create an environment conducive to learning.

Quality feedback is only half of the battle. You may certainly assess their performance by looking at how long it took them to respond to a call or fix an issue. However, having the opportunity to identify issues and receive instant feedback on any problem will help your workers improve their customer service. The ‘why’ and ‘how’ of your feedback are often the most useful aspects of it. Giving your team recommendations on how to improve rather than simply informing them they aren’t meeting their objectives encourages them to make changes. It clears things up. Coaching is also necessary to prevent problems from arising in the first place. Coaching, advising, and mentoring your customer service employees regularly, as well as providing them with the skills to anticipate their needs, improves your customers’ experience.

5. Provide comments and be truthful.

Transparency within your team, paired with regular, high-quality feedback, will strengthen your team’s communication. Allowing each team member to see their figures in real-time would motivate them as well as give them a sense of responsibility. Because agents are no longer oblivious to their performance, open communication leads to more efficient 1:1 sessions. This knowledge allows employees to be more productive, make faster performance adjustments, and be more prepared for discussions about their results.

Conclusion

We need to initiate by enhancing the team’s customer service capabilities. There is no single solution to the question, What is the essence of exceptional customer service? but integrating these tactics can enable your team to collaborate and aid one another, resulting in a significant increase in your bottom line. Developing a strategy, establishing customer service goals, and including your staff in the process all help to foster the necessary collaboration. To motivate agents, make it a part of your culture and lead by example. The firm demands the best, regardless of the process you use, the KPIs you track, or how you incentivize your team. One may come prepared with customer solutions to save the day and ensure that the entire team is on the same page at the same time. Q Academy is a Canada-based eLearning institute that provides professional training courses that can help you advance Customer Service performance. Learn popular Fundamentals of Customer Service training courses at Q Academy Sign up for courses Now!

Leave a Reply

Recent Posts

Categories

 
Facebook Linkedin Instagram Twitter Youtube
Courses
Employers
Resources
code container
Your Q Academy

Q Academy Ltd. 2022. All Rights Reserved.

Send your feedback

Phone Number

Request for Instructor Info

Phone Number

Become A Program Partner

Q Academy works with the most innovative, sustainable industries and we continue to review all the major skills gaps across the globe. We’re looking for industry leaders and academic partners to help us create courses for upgrading skills within growing sectors across globe. We’d love to work with you to build something great!

Phone Number

Become A Hiring Partner!

Phone Number

With so many companies looking for great talent why not look take your needs directly to Q Academy and ensure your candidates have all the most update skills they need. Hire Great Talent without the high costs of some job search platforms or services.

Become a Training Partner!

Q Academy works with thosands of business across the globe and we have become several business go to training partners for the past 5 years.

Phone Number

Inquire Now

Phone Number

Log in
Login / Signup